Return&Refund Policy

To help you enjoy shopping at Kimionlineshop, we have a Return & Refund Policy. This Return Policy is applicable to Kimionlineshop Online Purchase Orders ONLY and not for purchases at any physical store. If you do not like the products that you order, we are pleased to offer 30-day return or refund policy for items in their “Good Condition”.

Return

We gladly accept returns for any Kimionlineshop purchased product(s) within 30 days of the date of receipt . Orders must be in “Good Condition”. Once we have received your return, your return will then be examined by our Quality Assurance team. Once inspection is complete, our customer service representative will either process your refund for returns, or assist you to place your replacement order for exchanges.

“Good Condition” means that the merchandise is:
The item is found intact with original purchase condition.
Please note that some items cannot be returned due to their product nature.
These ‘Excluded Items’ include:
Return or exchange of Excluded Items may be accepted at the discretion of Kimionlineshop, such as in the case if you received the item damaged. Please contact Customer Service immediately should this occur.

Exchange

This Exchange Policy is applicable to Kimionlineshop Online Purchase Orders ONLY and not for purchases at any physical store. We offer exchange service if the items in following conditions. (*Except Non-refundable & Non-exchangeable items)

Products must in “Good Condition” with no damaged in any way.
To exchange a product, the product must be available to purchase on Kimionlineshop and its price must be higher or equal to the original order amount.
The customer will have to pay the difference in price if s/he selects a product of a higher price.
If you have purchased any items with any discount offered by a joint promotion or other promotional activities but the discount offer has expired at the time of the exchange, the discount shall not be taken into account. Discounts offered by companies other than Kimionlineshop be dealt with in accordance with the terms and conditions of the relevant companies.

Refund

To place a refund, return or exchange request for an order placed with Kimionlineshop, You would need to contact Kimionlineshop via email at support@kimionlineshop.com

Please have your order number available and provide a reason for your request in order to speed up your refund process. Your request will be reviewed within a 3 days standard response period and we will notify you via email of the results. We reserve the right to extend the standard response time in exceptional cases with a prior notice to you.

In cases of Direct Debit, the refund request can be processed only after a 1 weeks period from the payment date, period needed for your bank process settlement to complete. Kimionlineshop will only review and respond to your refund request after these 1 weeks period ends.

Refund, returns or exchanges request are accepted up to 30 days from the date of placing the Order with Kimionlineshop. Kimionlineshop may grant extensions to this period for some special cases and Products at its discretion.

If you choose to pay by check or money order you may cancel your Order before making the payment or in case the payment is not received by us in 30 days Kimionlineshop will cancel you Order.

You may submit a request to cancel your order on the same day the order was placed. Please note that if the Order is already shipped or delivered we will not be able to approve the cancelation request.

Some products have special conditions for returns as described in the Order or Product materials delivered (“Products terms”) so please read the carefully before making a request with Kimionlineshop. In case of misunderstandings between Kimionlineshop Refund Policy and the Product terms, the present Refund policy will prevail. Shipping costs are non-refundable, except if due toKimionlineshop error, when you need to contact Kimionlineshop and make a formal request.

If the refund request is granted by Kimionlineshop, payments are refunded as follows:

Credit / Debit Cards payments will be refunded within one (1) business days;
Wire Transfer and check payments will be refunded within seven (7) business days and the cost of transfer will be supported by the end user;
PayPal payments will be refunded within one (1) business day;
Other payment methods will be refunded between five (5) to seven (7) days.
If applicable, Kimionlineshop reserve the right to hold the refund payment until we receive a completed letter of destruction of the Product signed by you.

The present Refund policy is part of the Kimionlineshop TERMS AND CONDITIONS.